Insurance Executive – Admin at Vodacom Tanzania,

Full Time

Dar es Salaam

Vodacom Tanzania Plc

Role purpose:

• To work with IT, and other M-Pesa teams; to support new products developments, product upgrades, configuration changes, Change requests and incidents.
•  To work with Finance, Legal, Marketing, Compliance, Customer Service, Sales, Revenue Assurance & Fraud and any other relevant teams for VodaBima related issues.
•  Accelerate Insurance growth by enriching the products and service adoption
•  Ensure VodaBima Platform fee are paid on time by Partners
• Overall accountability of VodaBima Customers Retention Strategy and churn management

Key accountabilities

•  Alignment with Product development team on new development and Sorting all the issuers that requires developments and enhancement.
• Perform competitor analysis and tactical initiatives to address the challenges
• Develop and Drive a strategy to achieve maximum penetration and adoption of VodaBima Products & Services.
• Drive BTL strategy for VodaBima
• Perform frequent consumer Understanding activities and physical visits to learn the behaviour and/or pain points of different customer segments and provide key insights for development.
• Consistent monitoring of the churn, subscribers base, usage and propositions to ensure a healthy customer base.

Key performance indicators:

• Overall VodaBima Growth as per the company target
• Grow VodaBima Market and Value Share.
• Accurate and timely delivery of the execution plans specified on the calendar
• Quality of support and stakeholder alignment

Core competencies, knowledge and experience

• Excellent analytical and logical reasoning skills translated from consumer insights
• Excellent communication skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics
• Able to challenge the status quo

Must have technical/professional qualifications:

• Bachelor degree in Actuarial science, Insurance and Risk management, Business Administration, Economics, or its equivalent.
• Strong analytical skills and business acumen.
• Build and maintain relationship with key stakeholders in the value chain.
• Telecommunications experience would be advantageous.
• Project management knowledge and experience would be advantageous.

Skills

• Modern Marketing Leadership
• Product/Solution Proposition Strategy and Design
• Pricing Design and Analysis
• Data Analytics and Insights
• Collaboration
• Business and Commercial Acumen
• Customer Centricity
• Segment Strategy and Planning

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